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Listen to your customers more than you speak to them - they'll tell you exactly what you need to know.

最好的藝術總是處于品味的邊緣。

The greatest enemy of a good plan is the dream of a perfect plan.

Part of company culture is path-dependent—it's the lessons you learn along the way.

Change happens by listening and then starting a dialogue with the people who are doing something you don’t believe is right.