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The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

The concept of 'loss aversion' plays a critical role in decision-making, where the pain of losing is psychologically twice as powerful as the pleasure of gaining.

I don't know why people expect art to make sense. They accept the fact that life doesn't make sense.

核心技術是買不來的，必須靠自己研發。

乳制品行業的每一個挑戰都是創新和改進的機會。