The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
One of the strongest motives that lead men to art and science, is escape from everyday life with its painful crudity and hopeless dreariness, such men make this cosmos and its construction in the pivot of their emotional life, in ordered to find the peace and the security, which they cannot find in the narrow whirlpool of personal experience.