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"Books are the way that we communicate with the dead. The way that we learn lessons from those who are no longer with us, that humanity has built on itself, progressed, made knowledge incremental rather than something that has to be relearned, over and over."

Quality is not a choice; it is a requirement.

Virtue is more to be feared than vice， because its excesses are not subject to the regulation of conscience.

Your most unhappy customers are your greatest source of learning.

The only way to truly understand someone is to stand in their shoes and walk a mile.

逆向思考往往能帶來意想不到的好處。