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Your most unhappy customers are your greatest source of learning.

你最不滿意的顧客是你最大的學(xué)習(xí)來(lái)源。

The secret of change is to focus all of your energy not on fighting the old, but on building the new.

改變的秘訣是將你所有的精力集中在建設(shè)新事物上，而不是與舊事物斗爭(zhēng)。

Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.

優(yōu)秀的商業(yè)領(lǐng)袖創(chuàng)造愿景，闡明愿景，熱情地?fù)碛性妇?，并不懈地推?dòng)其實(shí)現(xiàn)。

You can't build a reputation on what you are going to do.

你不能靠你將要做什么來(lái)建立聲譽(yù)。

The customer's perception is your reality.

顧客的感知就是你的現(xiàn)實(shí)。

Success in business requires training and discipline and hard work. But if you're not frightened by these things, the opportunities are just as great today as they ever were.

商業(yè)成功需要訓(xùn)練、紀(jì)律和努力工作。但如果你不害怕這些，今天的機(jī)會(huì)和以往一樣大。

A great brand is a story that's never completely told.

一個(gè)偉大的品牌是一個(gè)永遠(yuǎn)講不完的故事。

Quality is remembered long after the price is forgotten.

質(zhì)量會(huì)被長(zhǎng)久記住，而價(jià)格很快被遺忘。

The best way to predict the future is to create it yourself.

預(yù)測(cè)未來(lái)的最好方法就是自己去創(chuàng)造它。

Innovation is not just about new products; it's about rethinking the entire customer experience.

創(chuàng)新不僅僅是關(guān)于新產(chǎn)品；而是重新思考整個(gè)客戶體驗(yàn)。